●Concierge Desk
●Total Assistance Service
SERVICES
Assistance Service
FEATURES
特徴
Staff support available 24 hours, 365 days a year!
We propose services with high value added based on our extensive experience spanning over 30 years.
Services
Customer support tailored to
your lifestyle
Life Concierge Service
We stand in for you to propose luxury hospitality to your important customers.
English speaking operators are ready to serve you, even during emergencies during overseas travel
Total Assistance Service
We provide total support, including gathering local information, proposing restaurants, and handling sudden trouble, during your overseas travel.
List of Services
Proposing, reserving hotels and restaurants
Proposing optional tours
Arranging transportation
Procuring flower services
Procuring tickets for
stage performances
Proposing restaurants and handling emergencies during overseas travel
SERVICE
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Service Procedure
サービスの流れ
We support your important customers anywhere, any time, 24 hours a day and 365 days a year!
My train was cancelled so I want you to reserve a hotel
I want you to tell me your recommended restaurants
Hotel proposals and reservations
Restaurant proposals and reservations
Your Customers
Consultation
Proposals and procurement
Concierge
I want to send orchids to someone important to me
I want to know about popular overseas destinations
Ticket arrangements
Provide travel information
List of Services
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Proposing domestic and overseas hotels and restaurants
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Arranging transportation
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Procuring tickets for stage performances
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Proposing optional tours
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Procuring flower services
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Emergency support
FEATURE 01
We propose travel with high value added based on our over 30 years of experience.
We propose travel information and optional tours for each customer wishing to travel according to their needs and preferences. Even while traveling, we provide local tourism information with just a single phone call.
FEATURE 02
We provide high quality information tailored to the customer's lifestyle.
Our concierges leverage their extensive experience to respond to the needs of each individual customer, from reserving hotels and restaurants that are perfect for their anniversary, to arranging flowers and procuring tickets to popular musicals.
FEATURE 03
Our domestic operators provide support and solutions in English when sudden emergencies occur while traveling.
Our domestic operators provide reliable support when emergencies occur during travel. We leverage the overseas network of KNT-CT Group to handle a variety of problems in English, including hotel procurement and airline ticket procurement due to itinerary changes.
