Japan Tourism Assistance
SERVICES
●Corporate Customers
●Indivisual Customers
FEATURES
特徴
Multilingual support,
24 hours 365 days a year,
for visitors to Japan!
* For languages other than English, thee-party calls using the multilingual interpretation app Oyraa is assumed.
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Concierge service for travelers to Japan and resident foreigners in Japan
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Total assistance service for travelers to Japan and resident foreigners in Japan
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Multilingual online interpretation app
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BTM after-hours support service
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Call center consignment for travelers to Japan and resident foreigners in Japan
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Inbound insurance sales for travelers to Japan and resident foreigners in Japan
Service details
[Service Details : Corporate Customers]
Hotline for business
travelers to Japan
Hotline for business travelers
to Japan
Full support in English to stand in for travel agents, 24 hours a day, 365 days a year, to support business travelers to Japan.
We also provide support after-hours.
Call center BPO operations
for inbound travelers
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Call center consignment for travelers/residents in Japan
We operate call center operations for local governments and travel agents engaged in inbound travel operations.
FEATURE 01
We provide luxury hospitality services based on our over 20 years experience in concierge services.
We answer a wide variety of requests according to your needs and preferences, both international and domestic.
We produce memorable experiences for the customer by proposing popular restaurants and tourist destinations.
FEATURE 02
Live in Japan stress-free
We bring a sense of knowledge to life in Japan.
We aim to provide services tailored to the lifestyle of foreign travelers and residents in Japan.
We aim to provide warm, friendly service that encourages the user to reach out about anything, whether trouble in daily life or casual requests.
FEATURE 03
Our foreign language operators provide support in case of emergencies in Japan.
If any emergency might occur while staying in Japan, our operators are ready to provide support 24 hours a day, 365 days a year. We provide emergency support including not only medical related support, but hotel procurement and flight changes due to changes in itinerary.
* For languages other than English, thee-party calls using the multilingual interpretation app Oyraa is assumed.
［ Indivisual Customers ］
Just download the app!
A remote conversation app that provides smooth communications any where, any time.
Three-way calls by phone with an interpreter on the line.
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Features of the multilanguage online interpreting app Oyraa
Supported languages
153
Interpreters
over
2,500
Operating hours
24hours
a day
365days
a year
Session time
From 1min
FLOW
多言語オンライン通訳アプリ「Oyraa」
STEP1
Download Oyraa to your smartphone or tablet
Use the following buttons to navigate to your smartphone’s app store and download the Oyraa app. *Not available on PCs.
STEP2
Use the following referral code when registering your membership.
Enter your basic information such as email address and name, and then enter the referral code below.
Referral code
LOVEJP9999
To use the interpreting service with a wide array of languages
Offers service in 153 languages and over 120 specialized fields, so you can use it in a variety of situations including business and leisure.
Select the interpreter to use from the wide variety of interpreters on the list.
You can then make a three way call including you, the interpreter, and the facility you are calling.
To use the TIAS Concierge (English)
Concierge service examples
Select the TIAS concierge to use it.
* TIAS interpreting and TIAS concierge is only available in English.
Concierge service examples
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I’m looking for a place to have dinner tonight. Are there any ramen shops within walking distance of the hotel?
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I want you to find a rental car agency that will lend me a convertible car tomorrow morning, and make a reservation.
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I want to buy popular Japanese confections as a gift. Can you recommend a shop?
