Total Assistance Service
for travelers to Japan and resident foreigners in Japan
We provide reliable support in English for your customers visiting from overseas.
We help them experience a safe and comfortable trip, including handling the gathering of destination information and emergency troubleshooting during travel.
Use us as an emergency contact (first point of contact) for emergency support outside your business hours.
We stand in for you to provide hospitality to your important visitors to Japan,
24 hours a day, 365 days a year.
Service Procedure
Your foreign visitor/
resident guests
Trouble
occurs
TIAS Operators
Solutions and
support while in Japan
Response report
For your inbound business
We serve as the first point of contact or
the after-hours support desk to provide safe support for
your important foreign visitor/resident guests,
24 hours a day, 365 days a year.
List of Services
Information Service
-
Guidance on transportation options
-
Guidance on shopping
-
Guidance on shows and events
-
Guidance on hotels, restaurants
-
Guidance on sports/leisure facilities
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Advice on local weather, customs
-
Local information services for every part of Japan
Emergency Services
-
Guidance on procedures for theft or loss of passport
-
Guidance on how to contact the police, insurance company
-
Guidance on procedures for theft or loss of a credit card, etc.
24 hour service for
illness and injury
-
Referrals to medical institutions that treat foreigners
-
Telephone interpreting for medical emergencies
-
Information on doctors, hospitals, pharmacies
-
Information on taxis, ambulances to get to the hospital, etc.
Example quote
Basic monthly fee (example)
For approximately 10 incoming calls per month
JPY100,000 ～
(excluding tax)
Metered rate for excess calls (per report starting at the 11th call)
JPY 5,000 (excluding tax)
* A one time phone line setup fee of 48,000 Yen is required to set up a dedicated line.
* The report is a document that reports the content of a call received to your company. The number of these reports is the basis for the metered fee, and the number of reports depends on the number of calls.
Customize our services to meet your needs!
Please feel free to ask us anything and
we will provide you with a customized quote.
The operating costs of 24 hour, 365 day support can become a major cost for a single company. With our service, multiple inbound businesses with shared goals are gathered together to share the costs, distributing expenses such as personnel costs, and leading to major cost reductions.
