FEATURES
特徴
We stand in for you and your travel agent business after business hours to support overseas travelers by telephone.
Provide your travelers with support for a safe and comfortable trip 24 hours a day, 365 days a year, by combining our services with your own.
Services
Accommodation reservations, cancellations
Consultation on unexpected issues during travel, such as lost baggage
Accommodation reservations, cancellations
Interception of messages to emergency contacts
Rental car and transportation reservations, cancellations, and changes
We send a report to your representative by the following morning for each of the six issues above.
Provision of travel information such as passport availability, visa requirements, and local information
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Travelers
Troubles
Solution, trip continuation
TIAS
operators
Regular reporting and sharing
Travel agencies
Provide your travelers with support for a safe and comfortable trip 24 hours a day, 365 days a year, by combining our services with your own!
Service Procedure
サービスの流れ
FEATURE 01
Safely leave everything up to us after-hours.We provide one-stop support, 24 hours a day, 365 days a year.
We stand in for you to handle traveler emergencies outside your business hours. During emergencies, when looking for a flight, a hotel or rental car, or searching after lost baggage, our TIAS BTM after-hours team provide one-stop emergency support when we receive a phone call, increasing the satisfaction of your important customers without giving them the runaround.
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FEATURE 02
We possess exceptional GDS skills.
We can provide support according to your company's GDS.
All our operators are experts in Amadeus, Infini, Sabre, and Galileo. We can search and modify reservations made via your own GDS if configured in advance.
FEATURE 03
We can give your company name
when answering calls.
You can establish a dedicated phone line known only by customers you handle, allowing us to use your company name when answering the calls. We can also customize support according to your company’s business hours and days, so please feel free to ask.
Basic monthly fee for the S plan (example)
Assuming 30 calls per month
JPY300,000～
(excluding tax)
Metered rate for excess calls (per report starting at the 31st call)
JPY 8,000（excluding tax）
* A one time phone line setup fee of 48,000 Yen is required to set up a dedicated line.
* The report is a document that reports the content of a call received to your company. The number of these reports is the basis for the metered fee, and the number of reports depends on the number of calls.
FEATURE 04
We offer reasonable pricing based on your company's volume, contributing cost reduction and working style improvement.
The operating costs of 24 hour, 365 day support can become a major cost for a single company. With our service, multiple travel agencies with shared goals are gathered together to share the costs, distributing expenses such as personnel costs, and leading to major cost reductions.
FEATURE 05
We ensure information security to earn your trust.P-Mark certified and PCI-DSS compliant
All operations are carried out exclusively in our operations room in Tokyo under the strictest security. Our operations room is subject to the strictest possible access controls, complete with vein authentication as an anti-passback (APB) measure. Furthermore, your customer data is kept on a server locked in a server room with no Internet connection to prevent unauthorized access from the outside, and the strictest security measures in procedures are in place, such as preventing workers from bringing smartphones into the operations room. We protect your important customer data by ensuring the strictest possible security.
CLIENT＆PARTNERS
クライアント＆パートナーズ
We have been building our track record and relationships of trust with travel agents for
over 30 years, since 1991.
We will continue to move forward through the next
30 years together with our partner agents, offering flexible support for your business hours and needs.
